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Agoura Card Care LLC
Shipping Policy
Our shipping address appears in your Care Club account only after you approve your quote and pay in full. Every shipping charge is listed in your quote before you approve it.
Your signed Restoration Service Agreement and approved quote control if anything here conflicts with them.
Ways to get your cards to us
| Option | How it works | Who packs and pays to ship to us |
|---|---|---|
| Our shipping kit | We mail you a kit with a Ding Defender, penny sleeves, top loaders, protective packaging and a prepaid USPS label to ship to us. The kit, its delivery and the inbound label are listed in your quote. | You pack the cards; the prepaid label covers postage |
| Ship it yourself | After you pay, your account shows our address. Add your carrier and tracking number in your account once you ship. | You pack, choose the carrier and pay postage |
| In person | Hand cards to us at a card show or another meetup we arrange. You still need a Care Club account and a signed service agreement. | No shipping needed |
Packing your cards
- Put each card in a penny sleeve, then a top loader or semi-rigid holder. Don’t tape the card itself.
- Sandwich the holders between two pieces of stiff cardboard, or pack them so they can’t bend or slide.
- Use a padded mailer or small box, and fill empty space so nothing moves.
- Add a note with your name and email.
- Use a service with tracking, and consider insurance for valuable cards.
- Please don’t send cards before your quote is paid.
Protection and declared values
- Shipping insurance isn’t automatically included in our service prices. If protection is offered, it appears as its own line in your quote.
- A declared value helps us review protection options. It doesn’t guarantee coverage, a replacement value or reimbursement.
- Coverage follows the carrier’s or insurer’s own terms, including their limits and claim rules.
When your cards arrive
We document your cards’ condition when they arrive, and your account shows when we’ve received them.
Return shipping
- Return shipping is charged as quoted. We return cards only after the order is paid in full.
- We ship to the return address in your account, so please keep it up to date.
- When your cards ship, we email you the carrier and tracking number. You can also see them in your account.
Lost or damaged shipments
Contact us right away if a package is late, lost or arrives damaged. Keep all the packaging and take photos. We’ll help with any carrier or insurance claim. Responsibility for shipping losses follows the shipping arrangement in your approved quote and the law. Nothing here limits our responsibility for our own actions under the law.
Customers outside the United States
We ship within the United States. If you’re outside the US, email agouracardcare@gmail.com before sending anything. We decide case by case and confirm costs and any customs details with you first.