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Agoura Card Care LLC
Refund and Cancellation Policy
You only pay for work you approve, and you get money back for approved work we don’t perform. This page explains how cancellations and refunds work. Your signed Restoration Service Agreement and your approved quote control if anything here conflicts with them.
Before you pay
- Assessments are free. Sending a request doesn’t commit you to buy.
- You can decline any quote, or simply not approve it, at no charge.
- Nothing is charged until you approve a quote and pay its invoice.
Cancelling after you pay, before work starts
Email agouracardcare@gmail.com to cancel. We refund what you paid, minus:
- shipping costs we’ve already paid for your order, such as a shipping kit we’ve already mailed or labels we’ve already bought, and
- a cancellation fee of 10% of your quote’s service charges. The fee isn’t charged on shipping, packaging or protection.
If your cards are already with us, we’ll return them. Return shipping is charged as quoted. If we are the ones who cancel, there is no cancellation fee.
After work starts
- Charges for completed, properly performed work you approved generally aren’t refundable.
- If you or we stop a job partway through, you pay for the approved work already performed. We refund any prepaid amount for work we didn’t perform.
Extra work found later
If we find hidden damage or another issue after your quote, we pause that work and send a revised quote. You can approve or decline it. If you decline, we finish only the work you originally approved when we reasonably can, or we return your cards.
If we decline or stop a job
We may decline or stop work for a legitimate reason, such as a safety concern or a suspected counterfeit card. We’ll tell you, document the card’s condition, and arrange its return. We refund any prepaid amount for work we didn’t perform.
Results, grades and value
Restoration results, grades and market values aren’t guaranteed, as the service agreement explains. A result you’re unhappy with isn’t, by itself, a reason for a refund. If you believe something went wrong, please contact us so we can look into it. Nothing in this policy limits rights you have under the law.
How refunds are paid
Refunds go back to your original payment method through Square. When the refund shows up depends on your bank or card issuer. We email you when we issue a refund.
Delays beyond our control
If an event outside our control, such as a fire or a carrier shutdown, causes a substantial delay, either of us may cancel. Refunds then follow the work already approved and performed, and no cancellation fee applies.
Sales and trades
Completed sales and trades of cards are final, except as the law requires or as agreed in writing.
Questions
Email agouracardcare@gmail.com.