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Agoura Card Care LLC
Privacy Policy
We collect what we need to run your Care Club account, review your cards, take payment and ship your cards back. We do not sell your personal information, and we do not share it for advertising.
Agoura Card Care LLC (“we”, “us”) runs agouracardcare.com. This policy explains what personal information we collect through the website and Care Club accounts, how we use it, and who helps us process it.
Information we collect
| What | Examples | When |
|---|---|---|
| Account details | Name, email address, password, confirmation that you are 18 or older | When you create a Care Club account |
| Contact and return details | Phone number, return mailing address | When you add your details |
| Agreement records | Your signature, signing date and time, the agreement version, your photo-publication choice | When you sign the master agreement through SignWell |
| Card and order details | Card descriptions, requested services, photos you upload, declared values, notes | When you send a request |
| Quotes and payments | Quote amounts, approvals, payment and refund status | When you approve and pay a quote |
| Shipping details | Carrier names and tracking numbers | When you or we add tracking |
| Membership details | Whether you said you are a member of our Skool community, and whether we verified it | When you request the member discount |
| Messages | Emails you send us and our replies | When you contact us |
We never see or store your full card number. Payments are entered on Square’s own pages. Your password is held by our sign-in provider in protected form, and we cannot read it.
How we use it
- To run your account, review your cards and prepare quotes.
- To take payment, ship cards and send tracking.
- To send messages about your orders, such as “Your quote is ready” or “Payment received.”
- To keep the records our master agreement describes, and to resolve disputes.
- To publish photos of your cards, only if you allowed it on the agreement. We will not intentionally show your name, address, email or other identifying details in that content.
- To keep the site secure and working.
We don’t send marketing emails. If that changes, we will update this policy first, and every marketing email will include a way to unsubscribe.
Who helps us process it
We use these service providers. Each receives only what it needs to do its job.
| Provider | What it does for us | What it receives |
|---|---|---|
| Supabase | Database, sign-in, private photo storage | Account, order, card and photo details |
| Square | Invoices, card payments, refunds | Name, email, invoice items and amounts |
| SignWell | Electronic signing of the master agreement | Name, email, signature and signing record |
| Resend | Sending order emails and sign-in emails | Email address and the message content |
| Static.app | Hosting the website | Basic connection data such as IP address |
| Google Fonts, jsDelivr, Postimages | Fonts, site code and site images | Basic connection data such as IP address, when your browser loads them |
| Skool | Our community, which we link to | Only what you give Skool directly |
We may also disclose information when the law requires it, to protect our rights or property, or as part of a sale or reorganization of the business.
Cookies, browser storage and tracking
The site stores your sign-in session in your browser so you stay signed in. It does not use advertising or analytics cookies.
We do not track you across other websites. Because of that, we do not change anything in response to “Do Not Track” browser signals. The other companies listed above may receive basic connection data when your browser loads their files, under their own privacy policies.
Photos of your cards
Card photos you upload are stored privately. Only you and we can view them, through short-lived secure links. We use them to assess your cards and keep condition records.
If you allowed publication on the master agreement, we may use photos of your cards in our galleries and posts. You can withdraw that permission for future use by emailing us. We will make reasonable efforts to remove content from platforms we control, but copies others have already shared may remain.
How long we keep it
We keep account, agreement, order and payment records, and card photos, for 7 years after your last order. We need them for tax, legal and dispute purposes. After that, we delete the information or remove the details that identify you.
Your choices
- You can review and update your details in your account at any time.
- You can ask us to correct, provide a copy of, or delete your information by emailing agouracardcare@gmail.com. We may keep records we are legally required to keep, or need for an open order, payment or dispute.
- You can withdraw permission to publish your card photos at any time.
Security
We use access controls so customers can see only their own records. Photos are stored privately, and payment details stay with Square. No system is perfectly secure, so please use a strong password that you don’t use anywhere else.
Age
Care Club accounts are for people 18 or older. We do not knowingly collect information from children under 13. If you believe a child gave us information, contact us and we will delete it.
Changes to this policy
If we make a significant change, we will update the effective date and post a notice on this page. If you have an account, we will also email you at least 30 days before the change takes effect.
Contact
Agoura Card Care LLC, Agoura Hills, California. Email agouracardcare@gmail.com.